You have control over whether to provide any information to AllPatient. You can opt out of providing information by not using the portion of the Services where the information would be requested.
Most of the features of the Services require you to have an Account with us. If you choose to create an Account, you must also specifically choose to provide a minimum amount of personal information associated with that Account. Should you prefer to not provide any such information, you do not have to create an Account.
The following describes the types of personal and other information AllPatient may collect about you, and how AllPatient may use and maintain that information, including, but not limited to:
Registration. Before you can utilize Services, we may ask that you register with the Services and provide us with your email address, a password, your first and last name and other contact information and personal details. We request this information for identification purposes, to communicate with you regarding your account, and to facilitate the functioning of certain aspects of the Services. We may keep this information indefinitely.
Forms. To fully utilize the Services, you may be required to fill out forms that will contain personal information such as your name, address, telephone number, social security number, account information, employment, health status, historical or current health information, and other personal information relevant to your health insurance coverage, diagnosis, and treatment.
Medical Records. In order for the medical professionals giving insights or information regarding your health, you may be required to provide us with past and current medical records, description of symptoms, a medical history, and life-style descriptions. This information may be shared with your treating physician(s), whose name and/or contact information that you provide to us.
Correspondence. If you correspond with us via email, we may gather in a file specific to you the information that you submit. We may keep this information indefinitely.
URL and IP addresses. Like many other websites, AllPatient collects information about users’ utilization and navigation of our Services. This information helps us to design our Services to better suit our users’ needs. For example, our Services will track the URL that you visited before you came to our Site or Applications, the URL to which you next go and your Internet Protocol (IP) address. We use your IP address to help diagnose problems with our server and to administer our Services. Your IP address also is used to help identify you and to gather broad demographic information.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of the Services, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage data.
Analytics collected directly
Services uses an internal analytics system that does not involve third parties. Personal Data collected: Cookies and Usage Data.
We will not share, rent, sell or otherwise disclose any of the personally identifiable information that we collect about you, except when we have your permission or in any of the following situations:
If you have requested a consultative service, we may use information about you to fulfill such request (including providing that information to third parties, including your treating physician, primary care physician, and other medical professionals you identify that you have interacted with). We may also at any time review your case, your medical records from prior to and after your interaction with the Services, and any records created as a result of services received. We may request courtesy notices from your treating physician(s) and/or request additional medical records from them, including records pertaining to care you received after receiving the services. We may review these records for, among other purposes, reviewing the quality of service you received, reviewing the quality and nature of service provided by your treating physician, including to better understand the course of treatment for your condition(s) including information regarding outcomes and costs. We will take care to minimize personally identifying information in this process. We may also use anonymous information gathered, including information from your medical records, to generate conclusions about the healthcare process, particular conditions, and other matters.
We may disclose information that we collect about you to our third-party contractors who perform services for AllPatient in order to provide certain services or to complete or confirm a transaction that you conduct with us.
We and our affiliated physicians and researchers may publish this anonymous information in journals, websites, and other locations. However, we will not publish your name or any identifying information about you; we will use only anonymous data for any public purpose.
We may disclose the results of aggregated data about you for marketing or promotional purposes (for instance, that a certain percentage of our Service’s users are living in a particular state of the United States). In these situations, we do not disclose to these entities any information that could be used to personally identify you. Certain information, such as your password, is not disclosed to marketing advertisers at all, even in aggregate form.
We may disclose information about you as part of a merger, acquisition or other sale or transfer of its assets or business. AllPatient does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.
We may disclose information about you for purposes such as to provide Services; to receive payments; to carry out our business; to protect the confidentiality or security of our records; to perform auditing and ratemaking functions; to enable our service providers to perform marketing services on our behalf; to comply with federal or state laws and other applicable legal requirements.
We may disclose your information, to the extent permitted by law, in court or in the stages leading to possible legal action arising from improper use of this website, application or services, or due to a dispute you initiate in connection with the related services.
Moreover, we may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity on our Services or to respond to a subpoena, court order or other legal process. AllPatient reserves the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.
If you use our Services outside of the United States, information that we collect about you will be transferred to servers inside the United States, which may involve the transfer of information out of countries located in the European Economic Area. By allowing AllPatient to collect information about you, you consent to such transfer and processing of your data.
The Services require users to give us unique identifiers in order to log into many areas of the Services. We utilize these unique identifiers to verify the user’s identity and eligibility, in order to protect our members from the release of sensitive or personally identifiable information to unauthorized users. To help protect the privacy of data you transmit through the Services, where personally identifiable information is requested, we also use technology designed to encrypt the information that you input before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, AllPatient takes steps to protect the user data we collect against unauthorized access. However, you should keep in mind that Services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.
You may correct or update information collected about you by managing your account profile or by contacting AllPatient at the email or mailing address noted below. We will use reasonable efforts to update our records. If necessary, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting, and agreement enforcement.
Many newer web browsers may have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked. AllPatient does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed.
We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of our Services is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS OUR SERVICES AT ANY TIME OR IN ANY MANNER. If AllPatient learns that personally identifiable information of persons less than 13 years old has been collected without verifiable parental consent, then AllPatient will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained an AllPatient account, then you may alert AllPatient at the address below and request that we delete that child’s personal information from our systems.